Insurance Claim Essentials

Improving your insurance claims experience starts even before you buy a policy. We're here to help you understand the essentials.

Insurance claims infographic

Insurance is something that you buy and hope that you never have to use. Unfortunately, if the unexpected does happen and you need your insurance, you want to get your claim processed as quick and easy as possible. We’re here to help you understand some essentials around insurance claims. You may be surprised to know that getting your claim paid starts when you buy your insurance.

Ask Questions

The old adage “there’s no such thing as a stupid question” couldn’t be truer for insurance and the claims process – and it starts right at the beginning.

When applying for insurance, an advisor will help explain your coverage but it’s important for you to ask all the questions you need to be confident you understand what your policy will or will not include. This is crucial for future claims – you don’t want to be in a situation where you think you are covered but you’re not. The language in insurance policies can be complex but your advisor can break it down for you. Asking a lot of questions upfront helps avoid confusion later on.

No Rushing Required

During the initial insurance application process, take all the time you need to complete it and remember to be as open as possible. For certain types of insurance like life or disability, there’ll be questions, related to medical history that will need exact details. If you need to confirm them, let the advisor know and they’ll be happy to give you time to do so.

Making sure your information is accurate during the initial application will help make sure your coverage is appropriate – and that can help make your claims experience that much easier. If the information provided is inaccurate, it could affect your claim being paid when you need it most – and that’s something nobody wants.

Get Back to Normal

Making an insurance claim means something bad has happened and it can be a difficult time. You want to know that your insurance company has your back and following the tips above can make the process more manageable and help get you back to normal again.

View Text Version

Insurance Claim Essentials

Ask Questions

When applying for insurance, ask all the questions you need to be confident you understand what your coverage does and does not include.

No Rushing Required

Take your time during the insurance application process. If you need to confirm exact details, do that first before giving your answer.

Applying for Coverage

The application and quote process is the most important part in determining the payment of future claims. If the information provided is inaccurate, it could affect your claim being paid.

Get Back to Normal

These steps during the initial insurance application are important for making future claims a smoother process. The process might still be stressful – we’re here to help make it more manageable, reduce hassle, and get you back to normal again.

We’ll help you get it. RBC Insurance

RBC Insurance

We make it easy to find expert advice, money-saving tips, and a range of insurance options for every moment of life.

Learn More

*Home and auto insurance products are distributed by RBC Insurance Agency Ltd. and underwritten by Aviva General Insurance Company. In Quebec, RBC Insurance Agency Ltd. Is registered as a damage insurance agency. As a result of government-run auto insurance plans, auto insurance is not available through RBC Insurance in Manitoba, Saskatchewan and British Columbia.

This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.

Share This Article