{"id":16516,"date":"2024-12-02T16:28:16","date_gmt":"2024-12-02T21:28:16","guid":{"rendered":"https:\/\/silver.rbcinsurance.com\/fr-ca\/?p=16516"},"modified":"2024-12-02T16:42:37","modified_gmt":"2024-12-02T21:42:37","slug":"prochaine-etape-dans-levolution-de-lexperience-client","status":"publish","type":"post","link":"https:\/\/silver.rbcinsurance.com\/fr-ca\/conseils-apprentissage\/communiques\/prochaine-etape-dans-levolution-de-lexperience-client","title":{"rendered":"RBC\u00a0Assurances \u2013 Prochaine \u00e9tape dans l\u2019\u00e9volution de l\u2019Exp\u00e9rience client"},"content":{"rendered":"\n<div class=\"wp-block-rbc-template-selector templateSelector template__article articleSingle\" data-template=\"article\">\n<div class=\"wp-block-group articleSingle__container tabListStickyWrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__hero is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__hero__inner is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"rbc-yoast-breadcrum-span\"><span><a href=\"https:\/\/silver.rbcinsurance.com\/fr-ca\/\">Accueil<\/a><\/span><\/span>\n\n\n\n<div class=\"wp-block-group articleSingle__featuredImage__group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__title__group is-layout-flow wp-block-group-is-layout-flow\"><h1 class=\"wp-block-post-title\">RBC\u00a0Assurances \u2013 Prochaine \u00e9tape dans l\u2019\u00e9volution de l\u2019Exp\u00e9rience client<\/h1>\n\n\n<div class=\"wp-block-group articleSingle__date__group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-post-date\"><time datetime=\"2024-12-02T16:28:16-05:00\">2 d\u00e9cembre 2024<\/time><\/div>\n\n\n<span class=\"wp-block-rbc-html-element articleSingle__readTime\">3 min de lecture<\/span>\n<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__author__group is-layout-flow wp-block-group-is-layout-flow\">\n<img decoding=\"async\" src=\"https:\/\/silver.rbcinsurance.com\/fr-ca\/wp-content\/uploads\/sites\/3\/2021\/06\/Avatar.webp?quality=80&w=128&h=128&crop=1\" alt=\"RBC Insurance\">\n\n\n\n<div class=\"wp-block-group articleSingle__author__details is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"wp-block-rbc-html-element articleSingle__author__name\">RBC Insurance<\/span>\n\n\n\n<span class=\"wp-block-rbc-html-element articleSingle__author__designation\"><\/span>\n<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__container__main is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__page__nav is-layout-flow wp-block-group-is-layout-flow\">\t\t<div class=\"socials-block\">\n\t\t\t\t\t\t<p class=\"socials-block-title\">\n\t\t\tPartager cet article\t\t<\/p>\n\t\t<div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n\t\t\t\t\t<a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=RBC\u00a0Assurances \u2013 Prochaine \u00e9tape dans l\u2019\u00e9volution de l\u2019Exp\u00e9rience client &#038;body=Bonjour, je pensais que cet article de RBC Assurances pourrait vous int\u00e9resser: https:\/\/silver.rbcinsurance.com\/fr-ca\/conseils-apprentissage\/communiques\/prochaine-etape-dans-levolution-de-lexperience-client\" aria-label=\"Courriel\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/silver.rbcinsurance.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n\t\t\t\talt=\"envelope icon\">\n\t\t\t\t<span>\n\t\t\t\tCourriel\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t<div class=\"social-button-wrapper sharing-copy-wrapper\">\n\t\t\t<button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/silver.rbcinsurance.com\/fr-ca\/conseils-apprentissage\/communiques\/prochaine-etape-dans-levolution-de-lexperience-client\" aria-label=\"Copier l\u2019URL\">\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/silver.rbcinsurance.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n\t\t\t\talt=\"copy icon\">\n\t\t\t<span id=\"sharing-copyUrl-Label\">\n\t\t\t\tCopier l\u2019URL\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n\t\t<\/div>\n\t<\/div>\n  \t\t<\/div>\t\n\t\t\n\n<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__content__main tabListHeadings is-layout-flow wp-block-group-is-layout-flow\">\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner \" style=\"border-radius:0x\">\n<p><strong>TORONTO, le 2&nbsp;d\u00e9cembre&nbsp;2024 \u2014 <\/strong>RBC&nbsp;Assurances a lanc\u00e9 la prochaine \u00e9tape dans l\u2019\u00e9volution de l\u2019Exp\u00e9rience client. Depuis le 1<sup>er<\/sup>&nbsp;d\u00e9cembre&nbsp;2024, les clients (et leurs conseillers) qui souscrivent une assurance vie Pour<em>Vous<\/em> RBC\u00ae sont imm\u00e9diatement avis\u00e9s si leur demande est approuv\u00e9e. Comme ils re\u00e7oivent la r\u00e9ponse rapidement et que les documents de police sont disponibles dans les cinq jours, les clients et les conseillers peuvent aller de l\u2019avant en toute confiance. Les propositions d\u2019assurance Pour<em>Vous<\/em> RBC\u00ae sont admissibles pour un capital assur\u00e9 allant jusqu\u2019\u00e0 2&nbsp;millions&nbsp;$, jusqu\u2019\u00e0 l\u2019\u00e2ge de 50&nbsp;ans inclusivement, sans qu\u2019il soit n\u00e9cessaire de passer des entrevues ou des examens m\u00e9dicaux (p.&nbsp;ex., analyses de sang).<\/p>\n\n\n\n<p>RBC&nbsp;Assurances croit en la valeur de l\u2019assurance pour soutenir les collectivit\u00e9s dans les moments difficiles de la vie, et reconna\u00eet que le processus de souscription d\u2019une assurance est lourd et complexe. Il est donc difficile pour les conseillers d\u2019offrir une Exp\u00e9rience client exceptionnelle. Cherchant constamment \u00e0 simplifier l\u2019assurance pour tous, RBC&nbsp;Assurances am\u00e9liore rapidement ses capacit\u00e9s en mati\u00e8re de services num\u00e9riques et de service \u00e0 la client\u00e8le. Parmi les avanc\u00e9es r\u00e9centes, on peut citer&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list  list-core-block second-level-inherit third-level-inherit\">\n<li>La cr\u00e9ation d\u2019une nouvelle \u00e9quipe express en novembre&nbsp;2023 afin d\u2019acc\u00e9l\u00e9rer consid\u00e9rablement le processus de tarification pour les propositions d\u2019assurance temporaire de moins de 2&nbsp;millions&nbsp;$, sans qu\u2019il soit n\u00e9cessaire de passer des examens m\u00e9dicaux. La r\u00e9duction des d\u00e9lais de traitement de 50&nbsp;% pour les propositions d\u2019assurance temporaire assujettie \u00e0 une tarification compl\u00e8te.<\/li>\n\n\n\n<li>L\u2019acc\u00e9l\u00e9ration du processus de tarification des assurances temporaires, invalidit\u00e9 et vie enti\u00e8re avec participation. Depuis ao\u00fbt&nbsp;2024, RBC&nbsp;Assurances offre aux conseillers l\u2019option de remplir en ligne le Questionnaire sur l\u2019\u00e9tat de sant\u00e9 et le mode de vie. Les clients admissibles n\u2019ont donc plus \u00e0 participer aux entrevues t\u00e9l\u00e9phoniques ni \u00e0 prendre de rendez-vous param\u00e9dicaux, \u00e9vitant ainsi des retards de plusieurs jours ou semaines dans l&rsquo;approbation d&rsquo;une police.<\/li>\n<\/ul>\n\n\n\n<p>Pour en savoir plus&nbsp;: <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/life-insurance\/\" data-dig-id=\"LP-Communiqu\u00e9s-16516-aa29fff9\" data-dig-category=\"LP-Communiqu\u00e9s\" data-dig-action=\"link click\" data-dig-label=\"Assurance vie \u2502 RBC&nbsp;Assurances\" class=\"rbc-link-format\">Assurance vie \u2502 RBC&nbsp;Assurances<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>\u00c0 propos de RBC Assurances<\/strong><sup><br><\/sup>RBC Assurances\u00ae offre un vaste \u00e9ventail de conseils et de solutions en mati\u00e8re d\u2019assurance vie, maladie, habitation, automobile, voyage, d\u2019assurances collectives, de contrats de rente, de produits de patrimoine et de r\u00e9assurance, ainsi que des services d\u2019assurance cr\u00e9dit et entreprise, \u00e0 une client\u00e8le compos\u00e9e de particuliers, d\u2019entreprises et de groupes. RBC&nbsp;Assurances est la marque descriptive des entit\u00e9s administratives en assurance de la Banque Royale du Canada, qui est la plus grande banque au Canada, et l\u2019une des plus importantes au monde de par sa capitalisation boursi\u00e8re. RBC Assurances est l\u2019une des plus importantes compagnies d\u2019assurance d\u00e9tenues par une banque canadienne, et ses quelque 2&nbsp;600&nbsp;employ\u00e9s servent plus de 4,8&nbsp;millions de clients dans le monde.<\/p>\n\n\n\n<p><strong>Renseignements&nbsp;:<\/strong><\/p>\n\n\n\n<p><a href=\"mailto:jana.lepp@rbc.com\" data-dig-id=\"LP-Communiqu\u00e9s-16516-aa29fff9\" data-dig-category=\"LP-Communiqu\u00e9s\" data-dig-action=\"link click\" data-dig-label=\"Jana&nbsp;Lepp\" class=\"rbc-link-format\">Jana&nbsp;Lepp<\/a>, Communications, RBC&nbsp;Assurances<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse34890d88\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse34890d88\" data-dig-id=\"LP-Assurancevie-11297-34890d88\" data-dig-category=\"LP-Assurancevie\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Un mot de nos avocats\"><div>Un mot de nos avocats<\/div><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse34890d88\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>Le pr\u00e9sent article vise \u00e0 offrir des renseignements g\u00e9n\u00e9raux seulement et n\u2019a pas pour objet de fournir des conseils juridiques ou financiers, ni d\u2019autres conseils professionnels. Veuillez consulter un conseiller professionnel en ce qui concerne votre situation particuli\u00e8re. Les renseignements pr\u00e9sent\u00e9s sont r\u00e9put\u00e9s \u00eatre factuels et \u00e0 jour, mais nous ne garantissons pas leur exactitude et ils ne doivent pas \u00eatre consid\u00e9r\u00e9s comme une analyse exhaustive des sujets abord\u00e9s. Les opinions exprim\u00e9es refl\u00e8tent le jugement des auteurs \u00e0 la date de publication et peuvent changer. La Banque Royale du Canada et ses entit\u00e9s ne font pas la promotion, ni explicitement ni implicitement, des conseils, des avis, des renseignements, des produits ou des services de tiers.<\/p>\n\n\n\n<p>Les produits d\u2019assurance responsabilit\u00e9, habitation, auto, loisir et mode de vie (exception faite de l\u2019assurance pour voitures de collection) sont distribu\u00e9s par l\u2019Agence d\u2019assurances RBC lt\u00e9e et \u00e9tablis par Aviva, Compagnie d\u2019Assurance G\u00e9n\u00e9rale. Au Qu\u00e9bec, l\u2019Agence d\u2019assurance RBC lt\u00e9e est enregistr\u00e9e comme agence d\u2019assurances de dommages. En raison des r\u00e9gimes publics d\u2019assurance automobile en place au Manitoba, en Saskatchewan et en Colombie-Britannique, RBC Assurances n\u2019offre pas d\u2019assurance automobile dans ces provinces. La couverture peut varier selon la province. Certaines conditions, limitations et exclusions peuvent s\u2019appliquer. Pour conna\u00eetre les modalit\u00e9s de l\u2019assurance, communiquez avec votre sp\u00e9cialiste en assurance, \u00c9valuation du risque \u00e0 RBC, et consultez le libell\u00e9 de la police d\u2019assurance.<\/p>\n\n\n\n<p>L\u2019assurance pour voitures de collection est offerte par Hagerty Canada, LLC et \u00e9tablie par Elite Insurance Company, une filiale d\u2019Aviva Canada Inc. Certaines protections ne sont pas disponibles dans toutes les provinces. Hagerty est une marque d\u00e9pos\u00e9e de Hagerty Group, LLC.<\/p>\n\n\n\n<p><sup>MC<\/sup>&nbsp;Marque(s) de commerce de Banque Royale du Canada, utilis\u00e9e(s) sous licence. <\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n\n\n\n\t<style type=\"text\/css\">\n\t\t.wp-block-tk-spacer.id-d1bef800-051a-4860-aace-fd598b6f97fe {\n\t\theight: 60px;\n\t}\n\n\t@media ( max-width: 480px ) {\n\t\t.wp-block-tk-spacer.id-d1bef800-051a-4860-aace-fd598b6f97fe {\n\t\t\theight: 30px;\n\t\t}\n\t}\t<\/style>\n\t<div class=\"wp-block-tk-spacer id-d1bef800-051a-4860-aace-fd598b6f97fe\" aria-hidden=\"true\"><\/div>\n\t<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Les propositions d\u2019assurance PourVous RBC\u00ae sont admissibles pour un capital assur\u00e9 allant jusqu\u2019\u00e0 2\u00a0millions\u00a0$, jusqu\u2019\u00e0 l\u2019\u00e2ge de 50\u00a0ans inclusivement, sans qu\u2019il soit n\u00e9cessaire de passer des entrevues ou des examens m\u00e9dicaux (p.\u00a0ex., analyses de sang).<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"templates\/new-rbci-design.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[88],"tags":[],"article-type":[68],"ppma_author":[150],"class_list":["post-16516","post","type-post","status-publish","format-standard","hentry","category-communiques","article-type-conseils-apprentissage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RBC\u00a0Assurances \u2013 Prochaine \u00e9tape dans l\u2019\u00e9volution de l\u2019Exp\u00e9rience client | RBC Assurances<\/title>\n<meta name=\"description\" content=\"Les propositions d\u2019assurance PourVous RBC\u00ae sont admissibles pour un capital assur\u00e9 allant jusqu\u2019\u00e0 2\u00a0millions\u00a0$, jusqu\u2019\u00e0 l\u2019\u00e2ge de 50\u00a0ans inclusivement, sans qu\u2019il soit n\u00e9cessaire de passer des entrevues ou des examens m\u00e9dicaux (p.\u00a0ex., analyses de sang).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silver.rbcinsurance.com\/fr-ca\/conseils-apprentissage\/communiques\/prochaine-etape-dans-levolution-de-lexperience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RBC\u00a0Assurances \u2013 Prochaine \u00e9tape dans l\u2019\u00e9volution de l\u2019Exp\u00e9rience client | RBC Assurances\" \/>\n<meta property=\"og:description\" content=\"Les propositions d\u2019assurance PourVous RBC\u00ae sont admissibles pour un capital assur\u00e9 allant jusqu\u2019\u00e0 2\u00a0millions\u00a0$, jusqu\u2019\u00e0 l\u2019\u00e2ge de 50\u00a0ans 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