{"id":23130,"date":"2025-03-25T09:01:53","date_gmt":"2025-03-25T13:01:53","guid":{"rendered":"https:\/\/silver.rbcinsurance.com\/en-ca\/?page_id=23130"},"modified":"2026-03-27T11:12:50","modified_gmt":"2026-03-27T15:12:50","slug":"plan-administrator","status":"publish","type":"page","link":"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/","title":{"rendered":"Plan Administrator Resources"},"content":{"rendered":"\n<div class=\"wp-block-rbc-callout-card calloutCard calloutCard__HeroImageBackground  hasDarkBg\" style=\"background:url(https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/02\/GROUP-Plan-admins-insurance-hero-desktop-copy.webp) no-repeat;--bghero-mobi-url:url(https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/02\/GROUP-Plan-admins-insurance-hero-mobile-copy.webp)\">\n<div class=\"wp-block-columns cols-hero-wrapper is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column col-front is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"rbc-yoast-breadcrum\"><span class=\"rbc-yoast-breadcrum-span\"><span><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/\">Home<\/a><\/span><\/span><\/p>\n\n\n\n<h1 class=\"wp-block-heading rbc-callout-heading\" id=\"h-plan-administrator-resources\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#FFFFFF\" class=\"has-inline-color\">Plan administrator resources<\/mark><\/h1>\n\n\n\n<p class=\"rbc-override-margin p-large\">Try online administration and simplify your day-to-day plan administration.<\/p>\n\n\n\n<div class=\"wp-block-buttons  get-your-free-quote is-layout-flex wp-block-buttons-is-layout-flex\"><div>\n<div class=\"wp-block-button btn is-style-accent accent\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" data-dig-id=\"LP-23130-060b5c9e\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"Sign in-https:\/\/www.plan-administrators.groupinsurance.rbc.com\/ \">Sign in<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn is-style-primary primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/demo\/\" data-dig-id=\"LP-23130-3feda0a9\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"Get started overview-https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/demo\/ \">Get started overview<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-postal-code postal-code-form  postal-code\" data-custom-url=\"\"><div class=\"quote-form \"><div class=\"inputCode\"><label>Your postal code<\/label><input class=\"\" type=\"text\" value=\"\" placeholder=\"A1A 1A1\"\/><\/div><div class=\"inputCode\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div>\n<div class=\"wp-block-button btn is-style-accent accent\"><a class=\"wp-block-button__link wp-element-button\" href=\"#\" data-dig-id=\"LP-23130-e122449a\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"Get a quote-# \">Get a quote<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"error-msg\"><span class=\"error-msg-span\">Please provide a valid postal code in A1A 1A1 format.<\/span><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-rbc-selection-panel-wrapper selectionPanelWrapper  row menuItems__dropdown\"><div class=\"selectionPanelWrapper__header\"><h2>Fast, simple and secure<\/h2><p class=\"p-large\"><span class=\"partial__border-bottom\">Our solutions make it easy to quickly take care of all your plan administration tasks<\/span>.<\/p><\/div><div class=\"selectionPanelWrapper__content\"><div class=\"selectionPanelWrapper__content-left\">\n<div class=\"selectDropdown__wrapper\">\n\t\t<div class=\"selectDropdown__container\">\n\t\t<div class=\"selectDropdown selectDropdown__default  selectDropdown__floating \" \t\t\tdata-option_name=\"\" style=\"width:100%\">\n\t\t\t<button class=\"selectDropdown__button\" aria-haspopup=\"listbox\" aria-expanded=\"false\">\n\t\t\t\t<span class=\"selectDropdown__title\" data-default_title=\"Plan administrator\">\n\t\t\t\t\tPlan administrator\t\t\t\t<\/span>\n\t\t\t\t<span class=\"selectDropdown__chevron\"><\/span>\n\t\t\t<\/button>\n\t\t\t<ul class=\"selectDropdown__list\" role=\"listbox\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item selected\"\n\t\t\t\t\t\tdata-option_value=\"0\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tPlan administrator\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"1\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tEmployee Services\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n<\/div>\n<div class=\"selectionPanelWrapper__menuItems\"><div class=\"selectionPanelWrapper__menuItem\" tabindex=\"0\">Plan administrator<\/div><div class=\"selectionPanelWrapper__menuItem\" tabindex=\"0\">Employee Services<\/div><\/div><p class=\"selectionPanelWrapper__helpText\">Still have questions? <a href=\"https:\/\/silver.rbcinsurance.com\/cgi-bin\/gbrf\/form.cgi\" data-dig-id=\"LP-29461-147c1ca0\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Contact us.\" class=\"rbc-link-format\">Contact us.<\/a><\/p><\/div><div class=\"selectionPanelWrapper__content-right\">\n<div class=\"wp-block-rbc-selection-panel selectionPanel\"><div class=\"selectionPanel__header\"><h3>Plan administrator<\/h3><\/div><div class=\"selectionPanel__content\">\n<div class=\"wp-block-rbc-faq-wrapper faqWrapper  menuItems__dropdown\"><div class=\"faqWrapper__header\"><\/div><div class=\"faqWrapper__content\"><div class=\"faqWrapper__content-left\">\n<div class=\"selectDropdown__wrapper\">\n\t\t<div class=\"selectDropdown__container\">\n\t\t<div class=\"selectDropdown selectDropdown__default  selectDropdown__floating \" \t\t\tdata-option_name=\"\" style=\"width:100%\">\n\t\t\t<button class=\"selectDropdown__button\" aria-haspopup=\"listbox\" aria-expanded=\"false\">\n\t\t\t\t<span class=\"selectDropdown__title\" data-default_title=\"Online administration\">\n\t\t\t\t\tOnline administration\t\t\t\t<\/span>\n\t\t\t\t<span class=\"selectDropdown__chevron\"><\/span>\n\t\t\t<\/button>\n\t\t\t<ul class=\"selectDropdown__list\" role=\"listbox\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item selected\"\n\t\t\t\t\t\tdata-option_value=\"0\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tOnline administration\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"1\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tDisability claims management support\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"2\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tHR support centre\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n<\/div>\n<div class=\"faqWrapper__menuItems\"><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Online administration<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Disability claims management support<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">HR support centre<\/div><\/div><\/div><div class=\"faqWrapper__content-right\">\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Online administration<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Administer your Group Benefits plan the easy way. Online Administration for Plan Administrators provides real-time secure access to your company&#8217;s benefits plan, helping you to complete your tasks faster.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Enjoy a real-time, paperless interface integrated with our enrolment system<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Add or remove a plan member<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Update plan member information<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Print a transaction summary of changes made<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Easily access your benefit plan booklets, contract and billing statements<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Generate reports using WebShieldStats<sup>\u2020<\/sup>, our online reporting tool<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"mar-t mob-mar-t mar-b-hlf mob-mar-b-hlf\"><strong>Remember, we&#8217;re here to help!<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Need help navigating, registering or activating your account? See how to <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/demo\/\" target=\"_blank\" data-dig-id=\"LP-23130-37764908\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"get started.\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">get started<\/a><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/demo\/\" data-dig-id=\"LP-23130-37764908\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"get started.\" class=\"rbc-link-format\">.<\/a><\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Have questions? Check out our <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/\" data-dig-id=\"LP-23130-304269fb\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"FAQs\" class=\"rbc-link-format\">FAQs<\/a> or call us at 1-855-264-2174.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Access the Quick Reference Guide for Group Benefits Plan Administration via the <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-f0909f37\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration tool\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration tool<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Disability claims management support<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Dealing with a disability issue can be stressful for both you and your employees. It\u2019s our goal to help make things as easy as possible. Please review our Disability Claims FAQs below to better understand our claims process and how you can make this process easier on your employees.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>HR support centre<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Access a wide range of valuable resources through the HR Support Centre website. There you can access:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>FREE ready-to-use HR policies, checklists and templates<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>FREE management guides to navigate a variety of HR topics<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Timely updates on HR practices and employment\/labour law<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>To access these resources, sign in to <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-3d863a7c\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a> and click on the \u2018HR Support Centre\u2019 link on the main page, or contact your Group Benefit Advisor for more information.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-selection-panel selectionPanel\"><div class=\"selectionPanel__header\"><h3>Employee Services<\/h3><\/div><div class=\"selectionPanel__content\">\n<div class=\"wp-block-rbc-faq-wrapper faqWrapper  menuItems__dropdown\"><div class=\"faqWrapper__header\"><\/div><div class=\"faqWrapper__content\"><div class=\"faqWrapper__content-left\">\n<div class=\"selectDropdown__wrapper\">\n\t\t<div class=\"selectDropdown__container\">\n\t\t<div class=\"selectDropdown selectDropdown__default  selectDropdown__floating \" \t\t\tdata-option_name=\"\" style=\"width:100%\">\n\t\t\t<button class=\"selectDropdown__button\" aria-haspopup=\"listbox\" aria-expanded=\"false\">\n\t\t\t\t<span class=\"selectDropdown__title\" data-default_title=\"Mental health support services\">\n\t\t\t\t\tMental health support services\t\t\t\t<\/span>\n\t\t\t\t<span class=\"selectDropdown__chevron\"><\/span>\n\t\t\t<\/button>\n\t\t\t<ul class=\"selectDropdown__list\" role=\"listbox\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item selected\"\n\t\t\t\t\t\tdata-option_value=\"0\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tMental health support services\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"1\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tWork-life Employee Assistance Program (EAP)\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"2\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tRBC Insurance Wellness Program\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"3\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tVirtual primary care\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"4\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tTeladoc Medical Experts\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"5\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tDiscount programs\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"6\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tDrug compatibility test\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"7\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tNewcomer Health Plan Coverage\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"8\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tHealth and dental claim support\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n<\/div>\n<div class=\"faqWrapper__menuItems\"><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Mental health support services<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Work-life Employee Assistance Program (EAP)<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">RBC Insurance Wellness Program<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Virtual primary care<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Teladoc Medical Experts<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Discount programs<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Drug compatibility test<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Newcomer Health Plan Coverage<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Health and dental claim support<\/div><\/div><\/div><div class=\"faqWrapper__content-right\">\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Mental health support services<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Show employees you care about their wellbeing and reduce workplace absenteeism due to mental health issues by providing a comprehensive suite of solutions.<\/p>\n\n\n\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/mental-health-support\/\" target=\"_blank\" data-dig-id=\"LP-23130-a732e175\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Learn more\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Work-life Employee Assistance Program (EAP)<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>This comprehensive program gives your employees 24\/7 access to valuable, confidential support resources. It lets them connect with counsellors and receive referrals to qualified legal, financial, nutrition and wellness professionals through the toll-free EAP phone number. Employees also have access to an information-rich website with several resources, including toolkits, videos and CareNow digital wellbeing programs. In addition, there\u2019s a wealth of management resources available for you to access. <a class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/work-life-article\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-dig-id=\"LP-23130-f097ee7b\" data-dig-label=\"Learn more\" data-dig-action=\"link click\" data-dig-category=\"LP\">Learn more<\/a><\/p>\n\n\n\n<p>In addition to support for your employees, the program also offers valuable support to you:<\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlems94b89h\" class=\"collapse-toggle collapsed\" data-target=\"#accordionms94b89h\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-ms94b89h\" aria-controls=\"accordionms94b89h\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Management consultation service\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Management consultation service<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionms94b89h\" role=\"region\" aria-labelledby=\"accordion-titlems94b89h\"><div class=\"collapse-inner\">\n<p>This service gives you access to specially trained consultants who can provide guidance on workplace concerns such as employee tardiness and absenteeism, disciplinary issues, performance and productivity, substance abuse, co-worker conflicts, best practices for managing virtual employees and more.<\/p>\n\n\n\n<p>Call TELUS Health at 1-877-630-6701 to schedule a consultation.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title8ouk4ui5\" class=\"collapse-toggle collapsed\" data-target=\"#accordion8ouk4ui5\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-8ouk4ui5\" aria-controls=\"accordion8ouk4ui5\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Self-serve library of management resources\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Self-serve library of management resources<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion8ouk4ui5\" role=\"region\" aria-labelledby=\"accordion-title8ouk4ui5\"><div class=\"collapse-inner\">\n<p>Access articles and podcasts on current and relevant topics that will help you hone your skills as a leader, better manage workplace issues and create a workplace culture of engagement.<\/p>\n\n\n\n<p><strong>To access the self-serve online library:<\/strong><\/p>\n\n\n\n<p><strong>Clients with Health Coverage:<\/strong><\/p>\n\n\n\n<p>Web access<\/p>\n\n\n\n<ol class=\"wp-block-rbc-list is-style-roman-lower-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Sign in to Online Insurance and select \u2018Health &amp; Wellbeing Resources\u2019.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Under the &#8216;Services&#8217; tab, select &#8220;Get the mental health support you need&#8217;.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Under \u2018Support and Resources\u2019, select \u2018Work\u2019.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>From the \u2018Work\u2019 page, select \u2018for Managers\u2019.<\/p>\n<\/li>\n<\/ol>\n\n\n\n<p>OR<\/p>\n\n\n\n<p>Mobile app access<\/p>\n\n\n\n<p>Launch the RBC Insurance <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/my-benefits\/\" target=\"_blank\" data-dig-id=\"LP-23130-585b76f8\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"My Benefits app\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">My Benefits app<\/a> and select \u2018Health &amp; Wellbeing Support\u2019.<\/p>\n\n\n\n<p><strong>Clients with Long Term Disability Coverage only:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Sign in to the <a href=\"https:\/\/lifebalance.lifeworks.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-90432f2f\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"TELUS Health website\" class=\"rbc-link-format externalsite-link\" data-icon-class=\"externalsite-link\" rel=\"noreferrer noopener\">TELUS Health website<\/a> or the TELUS Health One app.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Note that a generic RBC Insurance ID and login are required to sign-in to the TELUS Health EAP website. These can be found on the main page of <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-95c27456\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a>.<\/p>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>RBC Insurance Wellness Program<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Support and reward your employees\u2019 health and well-being! This program is offered at no additional cost for Group Benefit Solutions plan members with health coverage and is easy for Plan Administrators to Implement.<\/p>\n\n\n\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/wellness-program\/\" target=\"_blank\" data-dig-id=\"LP-23130-7a9932c8\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Learn more\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titleu6g9pyd1\" class=\"collapse-toggle collapsed\" data-target=\"#accordionu6g9pyd1\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-u6g9pyd1\" aria-controls=\"accordionu6g9pyd1\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How to access this program\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How to access this program<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionu6g9pyd1\" role=\"region\" aria-labelledby=\"accordion-titleu6g9pyd1\"><div class=\"collapse-inner\">\n<p><strong>Plan Members<\/strong> can access the RBC Insurance Wellness Program one of two ways:<\/p>\n\n\n\n<p>Sign in to <a href=\"https:\/\/www4.rbcinsurance.com\/ui\/signin\/home?lang=en\" target=\"_blank\" data-dig-id=\"LP-23130-7ef48a3b\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Insurance\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Insurance<\/a>. Select \u2018Health &amp; Wellbeing Resources\u2019, and then select &#8216;Improve your overall wellbeing&#8217;.<\/p>\n\n\n\n<p>OR<\/p>\n\n\n\n<p>Launch the RBC Insurance My Benefits app and select \u2018Health &amp; Wellbeing Support\u2019.<\/p>\n\n\n\n<p><strong>Plan Administrators<\/strong> can access the Admin Panel for RBC Insurance Wellness Program through <a href=\"https:\/\/www4.rbcinsurance.com\/ui\/signin\/home?lang=en\" target=\"_blank\" data-dig-id=\"LP-23130-f5243834\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Insurance\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Insurance<\/a>. Note that Plan Administrator access is not available through the My Benefits App.<\/p>\n\n\n\n<p><strong>If your Plan Administrator email address is <em>the same<\/em> as your Plan Member email address:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>You can access the Wellness Program Admin Panel once logged-in as a Plan Member. Follow the plan member sign-in instructions above.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Once signed in, you will see an \u201cAdmin\u201d icon on the top right of the page, click it and select \u201cAdmin panel\u201d from the drop down menu.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>If your Plan Administrator email address is <em>different<\/em> from your Plan Member email address:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>When you become the Plan Administrator on RBC Insurance\u2019s Group Benefit Solutions, you will receive an email from TELUS Health with a link to set up your Wellness Program Admin Panel access. Follow the link and complete the instructions<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>From then on you will access the Admin Panel at <a href=\"https:\/\/admin.lifeworks.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-10a485ca\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"admin.lifeworks.com\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">admin.lifeworks.com<\/a>. Please bookmark this page for ease of reference.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> This program is only available to clients with health coverage.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Virtual primary care<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>With Maple, employees get instant online access to Canadian general practitioners who can treat issues like colds and flu, infections and more via text message, phone or video.<\/p>\n\n\n\n<p>How Maple benefits both employers and employees:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Employees can get treatment faster with fewer barriers<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>May help reduce absenteeism by cutting down on how much time employees need for medical appointments<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Contributes and improves overall employee satisfaction<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Helps to keep employees healthy, engaged and at work<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/maple-virtual-care\/\" target=\"_blank\" data-dig-id=\"LP-23130-cfaa5fae\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Learn more\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Teladoc medical experts<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Teladoc Medical Experts gives your employees and their eligible dependents access to highly qualified professionals in the event of a serious medical condition.<\/p>\n\n\n\n<p>Services include expert second opinions on a medical diagnosis and treatment options, help finding leading specialists, information on medical conditions, and help navigating the healthcare system. Access to specialized, timely care can mean better health outcomes for your employees and reduced time away from work.<\/p>\n\n\n\n<p>A variety of specialized programs are also available to&nbsp;meet the evolving needs of today\u2019s workforce, including&nbsp;<strong>Menopause Care&nbsp;<\/strong>and<strong>&nbsp;Weight Management<\/strong>. Through personalized assessments and coaching, these programs&nbsp;support optimal health outcomes for&nbsp;your team members\u2019 specialized needs. <a class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/teladoc\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-dig-id=\"LP-23130-22dd1796\" data-dig-label=\"Learn more\" data-dig-action=\"link click\" data-dig-category=\"LP\">Learn more<\/a><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlerszcn0vf\" class=\"collapse-toggle collapsed\" data-target=\"#accordionrszcn0vf\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-rszcn0vf\" aria-controls=\"accordionrszcn0vf\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How to access Teladoc medical experts\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How to access Teladoc medical experts<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionrszcn0vf\" role=\"region\" aria-labelledby=\"accordion-titlerszcn0vf\"><div class=\"collapse-inner\">\n<p>Ensure that your employees know how to access the right medical care and advice when they need it most. Teladoc Medical Experts can be initiated by phone at 1-877-419-2378 or on-line through the <a href=\"https:\/\/www.teladoc.ca\/rbcinsurance\/\" target=\"_blank\" data-dig-id=\"LP-23130-777e4374\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Teladoc Medical Experts Member Portal\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Teladoc Medical Experts Member Portal<\/a>.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Discount programs<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Your employees have access to a variety of discounts and savings. Be sure to let them know about these opportunities to save!<\/p>\n\n\n\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/discounts\/\" target=\"_blank\" data-dig-id=\"LP-23130-e3e22a2b\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Learn more\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Drug compatibility test<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Through our partnership with Personalized Prescribing Inc., your employees can receive preferred pricing for a drug compatibility test.<\/p>\n\n\n\n<p>Plan members who take advantage of the drug compatibility test can benefit from:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Reduced chance of harmful side-effects due to taking the wrong medication<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Finding the proper treatment faster<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Less impact on their personal life, family and job<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Fewer trips to the doctor (by receiving the right drug sooner)<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>In addition, this program may help your company lower unnecessary drug claim costs by reducing medication waste and increase productivity due to less medication-related absenteeism and employee disability.<\/p>\n\n\n\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/drug-compatibility-test\/\" target=\"_blank\" data-dig-id=\"LP-23130-cf8dffa4\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Learn more\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Newcomer Health Plan Coverage<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Providing coverage for necessary hospital and medical care to foreign workers while awaiting Government Health Insurance Plan.<\/p>\n\n\n\n<p>Eligibility:<\/p>\n\n\n\n<ul class=\"wp-block-list list-core-block second-level-inherit third-level-inherit is-style-blue-disc\">\n<li>No waiting period<\/li>\n\n\n\n<li>Employees under 75 years of age and their dependents,<\/li>\n\n\n\n<li>Available to Foreign workers\/employees while ineligible\/awaiting for Government Health Insurance Plan (GHIP) or;<\/li>\n\n\n\n<li>Canadians returning from overseas and serving the waiting period for GHIP<\/li>\n<\/ul>\n\n\n\n<p>How it works:<\/p>\n\n\n\n<ul class=\"wp-block-list list-core-block second-level-inherit third-level-inherit is-style-blue-disc\">\n<li>Upon enrolment members will receive a certificate card indicating the group and unique identification number. This card, along with proof of identification, must be presented to the health care provider before services are rendered.<\/li>\n\n\n\n<li>How to claim: service providers on the Cowan Preferred Provider Network can bill directly to Cowan, however, a paper claim can be submitted if a member has paid for eligible services.<\/li>\n\n\n\n<li>Coverage terminates the day on which you or your dependent(s) cease to be eligible due to termination of employment, attainment of age 75, retirement, leave of absence, dependent age limitation, change in classification, or attainment of the Government Health Insurance Plan (GHIP). No retro-dated refunds are permitted.<\/li>\n<\/ul>\n\n\n\n<p>Please contact Cowan for inquiries:<\/p>\n\n\n\n<p>Call: <a href=\"tel:18885097797\" data-dig-id=\"LP-29906-46fba3e5\" data-dig-label=\"1-888-509-7797\" data-dig-action=\"link click\" data-dig-category=\"LP\" class=\"rbc-link-format\">1-888-509-7797<\/a><br>Email: <a href=\"mailto:clients@cowangroup.ca\" class=\"rbc-link-format\">clients@cowangroup.ca<\/a><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Health and dental claim support<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>Your employees have easy access to their extended health and dental benefits. Each plan member receives an ID card and can manage their benefits through <a href=\"https:\/\/www4.rbcinsurance.com\/ui\/signin\/home?lang=en\" target=\"_blank\" data-dig-id=\"LP-23130-351aea56\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Insurance\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Insurance<\/a> or the <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/my-benefits\/\" target=\"_blank\" data-dig-id=\"LP-23130-b2526aa1\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"My Benefits app\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">My Benefits app<\/a>.<\/p>\n\n\n\n<p>Plan members can:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Contact us for help with claims, services, technical support or general questions at 1-855-264-2174 (toll-free), Monday-Friday, 8am-8pm, ET.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Access their benefits online through <a href=\"https:\/\/www4.rbcinsurance.com\/ui\/signin\/home?lang=en\" target=\"_blank\" data-dig-id=\"LP-23130-bb98f457\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Insurance\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Insurance<\/a> and the <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/my-benefits\/\" target=\"_blank\" data-dig-id=\"LP-23130-0eced8e3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"My Benefits app\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">My Benefits app<\/a>.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Explore the features and benefits of their plan, along with claims tips and frequently asked questions by visiting the <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/\" target=\"_blank\" data-dig-id=\"LP-23130-e552bb48\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Plan Member Resources\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Plan Member Resources<\/a> page.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-document-search documentSearch\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group documentSearch__info is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Looking for a form or document?<\/h4>\n\n\n\n<p>If you administer an RBC Insurance Group Benefit Solutions plan you can also access resources by <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" data-dig-id=\"LP-23130-ef2c41ea\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"signing in\" class=\"rbc-link-format\">signing in<\/a> to the Online Group Benefit Solutions website.<\/p>\n\n\n\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/how-to-esign-fillable-pdf-application-pa-en.pdf\" target=\"_blank\" data-dig-id=\"LP-23130-e8d0aab5\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"How to complete and eSign a fillable PDF form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">How to complete and eSign a fillable PDF form<\/a><\/p>\n<\/div>\n\n\n\t\t<div class=\"wp-block-rbc-document-search-form documentSearchForm\">\n\t\t\t<div class=\"documentSearchForm__categories\">\n\t<span class=\"documentSearchForm__fieldLabel\">\n\t\tSelect a category\t<\/span>\n\t<div class=\"documentSearchForm__radioGroup buttonRadioGroup__comfortable\">\n\t\t\t\t\t<div class=\"buttonRadio\">\n    <label class=\"buttonRadio__label\">\n        <input class=\"buttonRadio__input\" type=\"radio\" value=\"130\" name=\"document_category\" \/>\n        <span class=\"buttonRadio__customRadio\">\n            <span class=\"buttonRadio__dot\"><\/span>\n        <\/span>\n        <span class=\"buttonRadio__text\">Service forms<\/span>\n    <\/label>\n<\/div>\n\t\t\t\t\t\t\t\t<div class=\"buttonRadio\">\n    <label class=\"buttonRadio__label\">\n        <input class=\"buttonRadio__input\" type=\"radio\" value=\"131\" name=\"document_category\" \/>\n        <span class=\"buttonRadio__customRadio\">\n            <span class=\"buttonRadio__dot\"><\/span>\n        <\/span>\n        <span class=\"buttonRadio__text\">Reference documentation<\/span>\n    <\/label>\n<\/div>\n\t\t\t\t\t\t<\/div>\n<\/div>\n\t<div class=\"documentSearchForm__documentSelect\">\n\t\t<span class=\"documentSearchForm__fieldLabel\">\n\t\t\tSelect your form or document\t\t<\/span>\n\t\t<div class=\"documentSearchForm__selectGroup\">\n\t\t\t\t\t\t\t\t<div class=\"documentSearchForm__select documentSearchForm__select__130\">\n\t\t\t\t\t\t\n<div class=\"selectDropdown__wrapper\">\n\t\t<div class=\"selectDropdown__container\">\n\t\t<div class=\"selectDropdown selectDropdown__comfortable   \" \t\t\tdata-option_name=\"\" style=\"width:280px\">\n\t\t\t<button class=\"selectDropdown__button\" aria-haspopup=\"listbox\" aria-expanded=\"false\">\n\t\t\t\t<span class=\"selectDropdown__title\" data-default_title=\"Select an option\">\n\t\t\t\t\tSelect an option\t\t\t\t<\/span>\n\t\t\t\t<span class=\"selectDropdown__chevron\"><\/span>\n\t\t\t<\/button>\n\t\t\t<ul class=\"selectDropdown__list\" role=\"listbox\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"17126\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tAnnual Allocation of Health and Wellness Spending Account\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"17129\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tApplication for Accident Insurance Conversion\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23610\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tAppointment of Administrator(s) under the Access Agreement for Plan Sponsor\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23614\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tBeneficiary Designation Form\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23616\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tClaims Experience on Terminated Group Report\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23617\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tCost Plus Claim Form\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23619\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tEvidence of Insurability Form\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23620\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGroup Accident Insurance Conversion Notice ($100,000)\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23621\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGroup Accident Insurance Conversion Notice ($200,000)\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23633\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGroup Benefit Solutions &#8211; Refusal of Coverage Form\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23622\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGroup Benefit Solutions Pre-Authorized Debit Agreement\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23623\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGroup Enrolment Form\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23625\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGroup LTD Conversion Facts\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23624\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGroup Life Insurance Accelerated Benefit Notice of Claim\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23626\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tLife Conversion Application &#8211; Group Benefit Solutions\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23630\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tMaternity\/Parental Leave of Absence &#8211; Opting Out of coverage\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23631\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tModular Flex Plan Benefit Summary\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"29102\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tOut of Canada Business Travel Request\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23634\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tPlan Member Change Form\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23635\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tRequest for Extension of Benefit for Terminated Employee\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"documentSearchForm__select documentSearchForm__select__131\">\n\t\t\t\t\t\t\n<div class=\"selectDropdown__wrapper\">\n\t\t<div class=\"selectDropdown__container\">\n\t\t<div class=\"selectDropdown selectDropdown__comfortable   \" \t\t\tdata-option_name=\"\" style=\"width:280px\">\n\t\t\t<button class=\"selectDropdown__button\" aria-haspopup=\"listbox\" aria-expanded=\"false\">\n\t\t\t\t<span class=\"selectDropdown__title\" data-default_title=\"Select an option\">\n\t\t\t\t\tSelect an option\t\t\t\t<\/span>\n\t\t\t\t<span class=\"selectDropdown__chevron\"><\/span>\n\t\t\t<\/button>\n\t\t\t<ul class=\"selectDropdown__list\" role=\"listbox\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"23511\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tCalculating an Employee&#8217;s Monthly LTD Premium Amount\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"17133\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tCalculating an Employee&#8217;s Monthly LTD Split Premium Amount\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"documentSearchForm__formDataGroup\">\n\t\t<div class=\"documentSearchForm__formData documentSearchForm__formData__29102\">\n\t\n<p><a href=\"https:\/\/assets.rbcinsurance.com\/m\/3ac73c023fe4e191\/original\/Out-of-Canada-Business-Travel-Request.pdf\" target=\"_blank\" data-dig-id=\"LP-29102-e2b60541\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Out of Canada Business Travel Request\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Out of Canada Business Travel Request<\/a><\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23635\">\n\t\n<p><a href=\"https:\/\/assets.rbcinsurance.com\/m\/6f4730021ff7a61b\/original\/Request-for-extension-of-benefits-for-a-terminated-employee.pdf\" target=\"_blank\" data-dig-id=\"LP-23635-14316d3a\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Request for Extension of Benefit for Terminated Employee\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Request for Extension of Benefit for Terminated Employee<\/a><\/p>\n\n\n\n<p><strong>Note:<\/strong> To open this PDF, you will need to copy the PDF link and paste it into the Open File dialogue box in Adobe.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23634\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717192.pdf\" target=\"_blank\" data-dig-id=\"LP-23634-4b104342\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Plan Member Change Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Plan Member Change Form<\/a><\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23633\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-843601.pdf\" target=\"_blank\" data-dig-id=\"LP-23633-90f6120f\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Benefit Solutions - Refusal of Coverage Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Group Benefit Solutions &#8211; Refusal of Coverage Form<\/a><\/p>\n\n\n\n<p>Both the employer and employee must complete this form if the employee does not wish to enrol in short and\/or long term disability coverage offered under their employer&#8217;s non-mandatory plan.<\/p>\n\n\n\n<p><strong>Forward the original form to:<\/strong><br>RBC Life Insurance Company<br><a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/popup-refer-to-grid\/\" target=\"_blank\" data-dig-id=\"LP-23633-78007889\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Refer to grid.\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Refer to grid.<\/a><br>Retain a copy for your records<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23631\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/marketing\/123561-modular-flex-template.pdf\" target=\"_blank\" data-dig-id=\"LP-23631-8e2da1a9\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Modular Flex Plan Benefit Summary\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Modular Flex Plan Benefit Summary<\/a><\/p>\n\n\n\n<p><strong>Note:<\/strong> To open this PDF, you will need to copy the PDF link and paste it into the Open File dialogue box in Adobe.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23630\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717198.pdf\" target=\"_blank\" data-dig-id=\"LP-23630-5ab20f57\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Maternity\/Parental Leave of Absence - Opting Out of coverage\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Maternity\/Parental Leave of Absence &#8211; Opting Out of coverage<\/a><\/p>\n\n\n\n<p>Both the employer and employee must complete this form if the employee elects to discontinue his\/her coverage&#8217;s offered under their employer&#8217;s mandatory plan while on Maternity\/Parental leave of absence.<\/p>\n\n\n\n<p>Forward a copy of this form to RBC Insurance Customer Service, <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/popup-refer-to-grid\/\" target=\"_blank\" data-dig-id=\"LP-23630-a97ee85f\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Refer to grid\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Refer to grid<\/a>.<br>Retain the original form for your records.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23626\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-732123.pdf\" target=\"_blank\" data-dig-id=\"LP-23626-2f31d513\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Life Conversion Application - Group Benefit Solutions\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Life Conversion Application &#8211; Group Benefit Solutions<\/a><\/p>\n\n\n\n<p>If an employee has recently been terminated or their life coverage was reduced, they may be eligible to apply for conversion and become insured under the Group Life Conversion Policy. Learn about its benefits and how to apply.<\/p>\n\n\n\n<p>Forward this form to RBC Life Insurance Company<br>Attn: Group Billing Support<br>PO Box 1840<br>Mississauga ON L4Y 4H0<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23625\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717194.pdf\" target=\"_blank\" data-dig-id=\"LP-23625-d449fe09\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group LTD Conversion Facts\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Group LTD Conversion Facts<\/a><\/p>\n\n\n\n<p>If your plan has a conversion option and an employee who has been covered for long term disability benefits under a group long term disability plan for at least 12 months, has recently terminated employment, that employee may be eligible to apply for conversion and become insured under the Group LTD Conversion Policy. Learn about its benefits and how to apply.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23624\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-766306.pdf\" target=\"_blank\" data-dig-id=\"LP-23624-3a7ec3b9\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Life Insurance Accelerated Benefit Notice of Claim\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Group Life Insurance Accelerated Benefit Notice of Claim<\/a><\/p>\n\n\n\n<p>This form is required in the event an employee (or member) elects to receive a portion of their life insurance benefit while living, becomes terminally ill and has been given a medical prognosis of 12 months or less to live. The benefit is paid in one lump sum to the employee (or member) and payable once during their lifetime.<\/p>\n\n\n\n<p>Once these forms are returned to the Employer, send these documents to RBC Insurance at:<\/p>\n\n\n\n<p>P.O. Box 4435,<br>Station A, Toronto, ON<br>M5W 5Y8<br>Or email <a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a><\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23623\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717169.pdf\" target=\"_blank\" data-dig-id=\"LP-23623-cb36a8ba\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Enrolment Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Group Enrolment Form<\/a><\/p>\n\n\n\n<p>To enrol in group insurance, the employee and employer must fill out this form and return it to RBC Insurance.<\/p>\n\n\n\n<p>Forward a copy of this form to RBC Insurance Customer Service, <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/popup-refer-to-grid\/\" target=\"_blank\" data-dig-id=\"LP-23623-d0dd1452\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Refer to grid\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Refer to grid<\/a>.<br>Retain the original form for your records.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23622\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717174.pdf\" target=\"_blank\" data-dig-id=\"LP-23622-2d4ed65e\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Benefit Solutions Pre-Authorized Debit Agreement\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Group Benefit Solutions Pre-Authorized Debit Agreement<\/a><\/p>\n\n\n\n<p>For Group Benefit Solutions client, complete this form to sign up for pre-authorized debit payment of premium.<\/p>\n\n\n\n<p>Forward a copy of this form via email to RBC Insurance Customer Service, <a href=\"mailto:admin@groupinsurance.rbc.com\" class=\"rbc-link-format\">admin@groupinsurance.rbc.com<\/a> or fax to: 1-855-257-1599.<br>Retain the original form for your records.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23621\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717191.pdf\" target=\"_blank\" data-dig-id=\"LP-23621-0a69edd1\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Accident Insurance Conversion Notice ($200,000)\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Group Accident Insurance Conversion Notice ($200,000)<\/a><\/p>\n\n\n\n<p>Policyholder completes this notice and provides it to any individual who is eligible to convert to an individual accident insurance policy. It provides an opportunity for those persons leaving the Group, who are under the age of 70 years and a resident of Canada, to convert to an individual accident insurance policy.<\/p>\n\n\n\n<p><strong>Mail along with payment to:<\/strong><br>RBC Life Insurance Company<br>PO Box 1800, STN B<br>Mississauga, ON<br>L4Y 3W6<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23620\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717190.pdf\" target=\"_blank\" data-dig-id=\"LP-23620-863e06f4\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Accident Insurance Conversion Notice ($100,000)\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Group Accident Insurance Conversion Notice ($100,000)<\/a><\/p>\n\n\n\n<p>Policyholder completes this notice and provides it to any individual who is eligible to convert to an individual accident insurance policy. It provides an opportunity for those persons leaving the Group, who are under the age of 70 years and a resident of Canada, to convert to an individual accident insurance policy.<\/p>\n\n\n\n<p><strong>Mail along with payment to:<\/strong><br>RBC Life Insurance Company<br>PO Box 1800, STN B<br>Mississauga, ON<br>L4Y 3W6<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23619\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717168.pdf\" target=\"_blank\" data-dig-id=\"LP-23619-315ee364\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Evidence of Insurability Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Evidence of Insurability Form<\/a><\/p>\n\n\n\n<p>Both the employee and the plan administrator must fill out this approval form for reasons specified within the insurance contract(s).<\/p>\n\n\n\n<p>Forward a copy of this form via email to:<br><a href=\"mailto:MedicalUnderwritingSupport@rbc.com\" class=\"rbc-link-format\">MedicalUnderwritingSupport@rbc.com<\/a><br>Retain the original form for your records.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23617\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-732122.pdf\" target=\"_blank\" data-dig-id=\"LP-23617-c6166466\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Cost Plus Claim Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Cost Plus Claim Form<\/a><\/p>\n\n\n\n<p>Special claims reimbursement form. Employer must complete form and return to RBC Insurance.<\/p>\n\n\n\n<p><strong>Forward original form along with payment to:<\/strong><br>RBC Life Insurance Company<br>PO Box 1600<br>8677 Anchor Drive<br>Windsor, Ontario<br>N9A 0B3<br>Attention: Client Administration<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23616\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/127452-claims-experience-on-terminated-group-report-en.pdf\" target=\"_blank\" data-dig-id=\"LP-23616-1ac9969b\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Claims Experience on Terminated Group Report\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Claims Experience on Terminated Group Report<\/a><\/p>\n\n\n\n<p><strong>Note:<\/strong> To open this PDF, you will need to copy the PDF link and paste it into the Open File dialogue box in Adobe.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23614\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717161.pdf\" target=\"_blank\" data-dig-id=\"LP-23614-8673f2c3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Beneficiary Designation Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Beneficiary Designation Form<\/a><\/p>\n\n\n\n<p>Employees purchasing life insurance are required to provide RBC Insurance with a beneficiary designation card to keep on file with the insurance plan. This is only necessary if you have not completed a Group Enrollment Form. Employees must fill out and sign this card in order to appoint a trustee for a minor beneficiary.<\/p>\n\n\n\n<p>Forward a copy of this form to RBC Insurance Customer Service, <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/popup-refer-to-grid\/\" target=\"_blank\" data-dig-id=\"LP-23614-1376f158\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Refer to grid\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Refer to grid<\/a>.<\/p>\n\n\n\n<p>Retain the original form for your records.<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23610\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/123089-gbs-appointment-of-administrators.pdf\" target=\"_blank\" data-dig-id=\"LP-23610-ed9ad2e2\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Appointment of Administrator(s) under the Access Agreement for Plan Sponsor\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Appointment of Administrator(s) under the Access Agreement for Plan Sponsor<\/a><\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__17129\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-777799.pdf\" target=\"_blank\" data-dig-id=\"LP-17129-9e660c73\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Application for Accident Insurance Conversion\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Application for Accident Insurance Conversion<\/a><br>Employees complete this application in conjunction with the Group Accident Insurance Conversion Notice to exercise their Conversion Privilege under the Group AD&amp;D Insurance Policy. It provides an opportunity for those persons leaving the Group, who are under the age of 70 years and a resident of Canada, to convert to an individual accident insurance policy.<\/p>\n\n\n\n<p>Send complete form to:<\/p>\n\n\n\n<p>RBC Life Insurance Company<br>PO Box 1800 Stn B<br>Mississauga, ON.<br>L4Y 3W6<br>(ID Customer Service)<\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__17126\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/126730-annual-allocation-hsa-wsa-en.pdf\" target=\"_blank\" data-dig-id=\"LP-17126-7eb36e9c\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Annual Allocation of Health and Wellness Spending Account\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Annual Allocation of Health and Wellness Spending Account<\/a><\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__17133\">\n\t\n<p><a href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717188.pdf\" target=\"_blank\" data-dig-id=\"LP-17133-7b734d83\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Calculating an Employee's Monthly LTD Split Premium Amount\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" rel=\"noreferrer noopener\">Calculating an Employee&#8217;s Monthly LTD Split Premium Amount<\/a><br>Follow the instructions on this worksheet to calculate an employee&#8217;s monthly volume and premium for long term disability insurance with a flat percentage.<br><\/p>\n<\/div>\n<div class=\"documentSearchForm__formData documentSearchForm__formData__23511\">\n\t\n<p><a class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\" href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/file-717187.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" data-dig-id=\"LP-17131-132a3c00\" data-dig-label=\"Calculating an Employee's Monthly LTD Premium Amount\" data-dig-action=\"link click\" data-dig-category=\"LP\">Calculating an Employee&#8217;s Monthly LTD Premium Amount<\/a><br>Follow the instructions on this worksheet to calculate an employee&#8217;s monthly split volume and premium for long term disability insurance.<br><\/p>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\n\n\n<p class=\"documentSearch__note\">Note: Forms are provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, read and print a form on your system.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/financial-statements-200x200-1.svg?quality=80&amp;w=1024\" alt=\"illustration of a Policy Document\" class=\"wp-image-18505\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-rbc-callout-card calloutCard calloutCard__illustration  hasDarkBg\" style=\"background-color:#006AC3\">\n<div class=\"wp-block-columns cols is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column col-left is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-more-mental-health-support-for-you-and-your-employees\">More mental health support <mark style=\"color:#FEDF01\" class=\"has-inline-color\">for you<\/mark> and <mark style=\"color:#FEDF01\" class=\"has-inline-color\">your employees<\/mark><\/h2>\n\n\n\n<p class=\"rbc-override-margin p-large\">With a comprehensive range of options available, we can help guide you to the support that&#8217;s right for you. Be sure to also check out RBC Insurance\u2019s latest whitepaper that looks at the state of plan member mental health and their utilization of group benefits.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div>\n<div class=\"wp-block-button btn is-style-accent accent\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/mental-health-support\/\" data-dig-id=\"LP-23130-3ccb8e26\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"Learn more-https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/mental-health-support\/ \">Learn more<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn pdf-icon is-style-primary primary\" style=\"--icon-url:url('https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/themes\/rbc\/dist\/img\/icons\/pdf-icon-inverse.svg')\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/marketing\/124518-gbs-mental-health-factsheet.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" data-dig-id=\"LP-23130-9e9b180a\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"See whitepaper-https:\/\/silver.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/marketing\/124518-gbs-mental-health-factsheet.pdf \">See whitepaper<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column col-right is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"495\" height=\"343\" src=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/03\/Group-Insurance-Employee.webp?quality=80\" alt=\"Three employees covered by Group Benefits insurance\" class=\"wp-image-24084\" srcset=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/03\/Group-Insurance-Employee.webp 495w, https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/03\/Group-Insurance-Employee.webp?resize=300,208 300w, https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/03\/Group-Insurance-Employee.webp?resize=412,285 412w\" sizes=\"auto, (max-width: 495px) 100vw, 495px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-rbc-faq-wrapper faqWrapper  menuItems__dropdown\"><div class=\"faqWrapper__header\"><h2><span class=\"partial__border-bottom\">Frequently asked questions<\/span> about plan administrator resources<\/h2><\/div><div class=\"faqWrapper__content\"><div class=\"faqWrapper__content-left\">\n<div class=\"selectDropdown__wrapper\">\n\t\t<div class=\"selectDropdown__container\">\n\t\t<div class=\"selectDropdown selectDropdown__default  selectDropdown__floating \" \t\t\tdata-option_name=\"\" style=\"width:100%\">\n\t\t\t<button class=\"selectDropdown__button\" aria-haspopup=\"listbox\" aria-expanded=\"false\">\n\t\t\t\t<span class=\"selectDropdown__title\" data-default_title=\"Administration\">\n\t\t\t\t\tAdministration\t\t\t\t<\/span>\n\t\t\t\t<span class=\"selectDropdown__chevron\"><\/span>\n\t\t\t<\/button>\n\t\t\t<ul class=\"selectDropdown__list\" role=\"listbox\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item selected\"\n\t\t\t\t\t\tdata-option_value=\"0\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tAdministration\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"1\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tChanges\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"2\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tDisability claims\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"selectDropdown__list__item \"\n\t\t\t\t\t\tdata-option_value=\"3\"\n\t\t\t\t\t\trole=\"option\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\t\t\t\t\t\t\tdata-option_url=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<div class=\"selectDropdown__list__item__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"selectDropdown__list__item__name\">\n\t\t\t\t\t\t\t\t\tGeneral\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\n<\/div>\n<div class=\"faqWrapper__menuItems\"><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Administration<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Changes<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">Disability claims<\/div><div class=\"faqWrapper__menuItem\" tabindex=\"0\">General<\/div><\/div><p class=\"faqWrapper__helpText\">Still have questions? <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/claims-service\/#claims-group-benefits-contact\" data-dig-id=\"LP-23130-d215d440\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Contact us.\" class=\"rbc-link-format\">Contact us.<\/a><\/p><\/div><div class=\"faqWrapper__content-right\">\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Administration<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlex1y89lo4\" class=\"collapse-toggle collapsed\" data-target=\"#accordionx1y89lo4\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-x1y89lo4\" aria-controls=\"accordionx1y89lo4\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How do I sign up for plan administrator online access?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How do I sign up for plan administrator online access?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionx1y89lo4\" role=\"region\" aria-labelledby=\"accordion-titlex1y89lo4\"><div class=\"collapse-inner\">\n<p>Complete the <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/123089-gbs-appointment-of-administrators.pdf\" target=\"_blank\" data-dig-id=\"LP-23130-426e4937\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Access Agreement\" class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\" rel=\"noreferrer noopener\">Online Access Agreement<\/a> and email it to <a href=\"mailto:admin@groupinsurance.rbc.com\" class=\"rbc-link-format\">admin@groupinsurance.rbc.com<\/a> or fax to 1-855-257-1599. You will receive a welcome email once your application has been processed.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlegti2yxip\" class=\"collapse-toggle collapsed\" data-target=\"#accordiongti2yxip\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-gti2yxip\" aria-controls=\"accordiongti2yxip\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"My email address has changed; how do I update it in the system?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>My email address has changed; how do I update it in the system?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordiongti2yxip\" role=\"region\" aria-labelledby=\"accordion-titlegti2yxip\"><div class=\"collapse-inner\">\n<p>Sign in to <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-d1e06b71\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a> and update your profile with your new email address.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlez1vnyiyf\" class=\"collapse-toggle collapsed\" data-target=\"#accordionz1vnyiyf\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-z1vnyiyf\" aria-controls=\"accordionz1vnyiyf\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"I misplaced my plan administrator username - who do I contact?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>I misplaced my plan administrator username &#8211; who do I contact?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionz1vnyiyf\" role=\"region\" aria-labelledby=\"accordion-titlez1vnyiyf\"><div class=\"collapse-inner\">\n<p>Please contact RBC Insurance Customer Service at our toll-free number: 1-855-264-2174.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlekqjddlfg\" class=\"collapse-toggle collapsed\" data-target=\"#accordionkqjddlfg\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-kqjddlfg\" aria-controls=\"accordionkqjddlfg\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"I forgot my plan administrator password - how do I reset it?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>I forgot my plan administrator password &#8211; how do I reset it?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionkqjddlfg\" role=\"region\" aria-labelledby=\"accordion-titlekqjddlfg\"><div class=\"collapse-inner\">\n<p>Select \u2018Forgot Password\u2019 on the Online Administration sign-in page and answer the personal verification questions. Your account will be locked after three failed attempts to enter your password. If you are locked out or cannot answer your personal verifications questions, please call us at 1-855-264-2174.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlew7i82xvz\" class=\"collapse-toggle collapsed\" data-target=\"#accordionw7i82xvz\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-w7i82xvz\" aria-controls=\"accordionw7i82xvz\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Why can't I make changes within Online Administration?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Why can&#8217;t I make changes within Online Administration?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionw7i82xvz\" role=\"region\" aria-labelledby=\"accordion-titlew7i82xvz\"><div class=\"collapse-inner\">\n<p>You may not have requested the correct access. Review and complete the <a class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\" href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/123089-gbs-appointment-of-administrators.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" data-dig-id=\"LP-23130-426e4937\" data-dig-label=\"Online Access Agreement\" data-dig-action=\"link click\" data-dig-category=\"LP\">Online Access Agreement<\/a>. Email the completed form to us at <a href=\"mailto:admin@groupinsurance.rbc.com\" class=\"rbc-link-format\">admin@groupinsurance.rbc.com<\/a> or call 1-855-264-2174.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlev6bj6kq1\" class=\"collapse-toggle collapsed\" data-target=\"#accordionv6bj6kq1\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-v6bj6kq1\" aria-controls=\"accordionv6bj6kq1\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"My employee has completed the Group Enrolment Form - what do I do with it?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>My employee has completed the Group Enrolment Form &#8211; what do I do with it?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionv6bj6kq1\" role=\"region\" aria-labelledby=\"accordion-titlev6bj6kq1\"><div class=\"collapse-inner\">\n<p>The <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/file-717169.pdf\" target=\"_blank\" data-dig-id=\"LP-23130-f189a6fc\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Enrolment Form\" class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\" rel=\"noreferrer noopener\">Group Enrolment Form<\/a> allows you to capture required information to register your employee. Have your employee complete the Group Enrolment Form and then sign in to <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-e47c155c\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a> to enrol your employee. Keep the original form on file. Refer to the \u2018How To\u2019 Section, \u2018Add a Plan Member\u2019 within the Plan Administrator Guide.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title6eyj7mee\" class=\"collapse-toggle collapsed\" data-target=\"#accordion6eyj7mee\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-6eyj7mee\" aria-controls=\"accordion6eyj7mee\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"My plan offering includes Life and Disability benefits only. How do I answer the Health and Dental questions when enrolling plan member using Online Administration?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>My plan offering includes Life and Disability benefits only. How do I answer the Health and Dental questions when enrolling plan member using Online Administration?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion6eyj7mee\" role=\"region\" aria-labelledby=\"accordion-title6eyj7mee\"><div class=\"collapse-inner\">\n<p>When enrolling a plan member, the Extended Health and Dental Coverage question cannot be left blank. Simply select \u2018Single\u2019 and proceed.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlezf3ispav\" class=\"collapse-toggle collapsed\" data-target=\"#accordionzf3ispav\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-zf3ispav\" aria-controls=\"accordionzf3ispav\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How do I waive the benefits waiting period for a new hire?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How do I waive the benefits waiting period for a new hire?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionzf3ispav\" role=\"region\" aria-labelledby=\"accordion-titlezf3ispav\"><div class=\"collapse-inner\">\n<p>To waive the waiting period of a new hire, one of the following conditions must apply:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>It is a condition of their employment<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>The employee has moved from part-time or contract to full-time status and has satisfied the waiting period during their period of employment<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>The employee earns more than $50,000 annually<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>To waive the waiting period, enrol the employee using \u201cAdd A Plan Member\u201d and in Step 2, confirm you wish to waive the waiting period. Acknowledge that the criteria is met and select \u201c\u2018Next Step\u201d to process.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>If you select \u201cYES\u201d to waive a waiting period, you will receive a drop down with the confirmation of allowances for waiving a waiting period.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>If the plan member does not meet the criteria, you can change the response to NO and the waiting period will apply.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>If you confirm to the terms for Waiving the Waiting period, Input \u201cNEXT STEP\u201d and the coverage will begin on the date of hire.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titleptwmv2v7\" class=\"collapse-toggle collapsed\" data-target=\"#accordionptwmv2v7\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-ptwmv2v7\" aria-controls=\"accordionptwmv2v7\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"When are group billing statements issued?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>When are group billing statements issued?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionptwmv2v7\" role=\"region\" aria-labelledby=\"accordion-titleptwmv2v7\"><div class=\"collapse-inner\">\n<p>Statements are available each month in PDF or Excel format within <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-a0337f34\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a>. When your billing is posted to the site, you will receive an email with this subject line: Your bill has been posted to the site.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title2b0k8ro6\" class=\"collapse-toggle collapsed\" data-target=\"#accordion2b0k8ro6\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-2b0k8ro6\" aria-controls=\"accordion2b0k8ro6\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Where can I get a copy of my company's Benefit booklet and Contract\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Where can I get a copy of my company&#8217;s Benefit booklet and Contract<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion2b0k8ro6\" role=\"region\" aria-labelledby=\"accordion-title2b0k8ro6\"><div class=\"collapse-inner\">\n<p>You can view and print your booklets and contracts within <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-275d2988\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a>.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titleb9dzew2l\" class=\"collapse-toggle collapsed\" data-target=\"#accordionb9dzew2l\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-b9dzew2l\" aria-controls=\"accordionb9dzew2l\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Where can I find my company's group policy numbers?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Where can I find my company&#8217;s group policy numbers?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionb9dzew2l\" role=\"region\" aria-labelledby=\"accordion-titleb9dzew2l\"><div class=\"collapse-inner\">\n<p>Your group policy number is included on your group billing statement.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title3lmtpdrc\" class=\"collapse-toggle collapsed\" data-target=\"#accordion3lmtpdrc\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-3lmtpdrc\" aria-controls=\"accordion3lmtpdrc\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"When should I enrol new hires for group benefits\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>When should I enrol new hires for group benefits<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion3lmtpdrc\" role=\"region\" aria-labelledby=\"accordion-title3lmtpdrc\"><div class=\"collapse-inner\">\n<p>To avoid a request for <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/file-717168.pdf\" target=\"_blank\" data-dig-id=\"LP-23130-20b391b4\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Evidence of Insurability\" class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\" rel=\"noreferrer noopener\">Evidence of Insurability<\/a>, it is imperative that you enrol all eligible employees within 31 days following the completion of the Waiting Period, or the date he or she becomes eligible for coverage.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Changes<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title6mo1972u\" class=\"collapse-toggle collapsed\" data-target=\"#accordion6mo1972u\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-6mo1972u\" aria-controls=\"accordion6mo1972u\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How do I make changes to my company's existing Group Benefits plan?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How do I make changes to my company&#8217;s existing Group Benefits plan?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion6mo1972u\" role=\"region\" aria-labelledby=\"accordion-title6mo1972u\"><div class=\"collapse-inner\">\n<p>The best way to make changes to your plan is to call your Group Benefit Advisor. They can walk you through all the options that are available to your company.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlecee3zfbq\" class=\"collapse-toggle collapsed\" data-target=\"#accordioncee3zfbq\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-cee3zfbq\" aria-controls=\"accordioncee3zfbq\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How do I make changes to employee information?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How do I make changes to employee information?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordioncee3zfbq\" role=\"region\" aria-labelledby=\"accordion-titlecee3zfbq\"><div class=\"collapse-inner\">\n<p>Sign in to <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-dff6e029\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a>. Detailed instructions for performing specific tasks are in the \u2018How to\u2019 section within the Plan Administrator Guide. Select a topic from the drop-down list. \u2018How to\u2019 topics include: Add a Plan member, Terminate a Plan Member and more. If you need assistance contact <a href=\"mailto:groupbenefitssolutions@rbc.com\" data-dig-id=\"LP-23130-f1777f49\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"RBC Insurance Group Benefits Solution Team.\" class=\"rbc-link-format\">RBC Insurance Group Benefits Solution Team.<\/a><\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titleypmm13nn\" class=\"collapse-toggle collapsed\" data-target=\"#accordionypmm13nn\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-ypmm13nn\" aria-controls=\"accordionypmm13nn\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How do I add or update a group benefits beneficiary?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How do I add or update a group benefits beneficiary?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionypmm13nn\" role=\"region\" aria-labelledby=\"accordion-titleypmm13nn\"><div class=\"collapse-inner\">\n<p>To change a beneficiary designation (where allowed by law), have the plan member complete the <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/file-717161.pdf\" target=\"_blank\" data-dig-id=\"LP-23130-1fb30dbe\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Beneficiary Designation Form\" class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\" rel=\"noreferrer noopener\">Beneficiary Designation Form<\/a> and keep the original form for your records. You can make the necessary change by signing in to <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-19cb50aa\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a> and updating the plan member\u2019s beneficiary.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlew7bosopa\" class=\"collapse-toggle collapsed\" data-target=\"#accordionw7bosopa\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-w7bosopa\" aria-controls=\"accordionw7bosopa\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"The current Group Benefits billing statement doesn't reflect recent changes. Should I still pay it?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>The current Group Benefits billing statement doesn&#8217;t reflect recent changes. Should I still pay it?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionw7bosopa\" role=\"region\" aria-labelledby=\"accordion-titlew7bosopa\"><div class=\"collapse-inner\">\n<p>Always pay billing statements as billed. Any employee changes previously reported and not included on the current monthly billing statement will be reflected on the next statement with any appropriate back charge or credit.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>Disability claims<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<p>If you do not see your question below, please call us at 1-877-519-9501 or email <a href=\"mailto:claimservice@rbc.com\" class=\"rbc-link-format\">claimservice@rbc.com<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title042fk2h0\" class=\"collapse-toggle collapsed\" data-target=\"#accordion042fk2h0\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-042fk2h0\" aria-controls=\"accordion042fk2h0\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"When should the disability claim process begin for my employees?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>When should the disability claim process begin for my employees?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion042fk2h0\" role=\"region\" aria-labelledby=\"accordion-title042fk2h0\"><div class=\"collapse-inner\">\n<p>If you have an employee absent from work for an extended period of time and you anticipate that they will not be returning to work prior to the end of the long term disability (LTD) benefits elimination period, the claim process should begin.<\/p>\n\n\n\n<p><em>To help ensure minimal or no interruption in pay to your employee, claim forms should be completed at least 8 weeks before the end of the elimination period (i.e. the waiting period before benefits are paid).<\/em><\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title8sj1uean\" class=\"collapse-toggle collapsed\" data-target=\"#accordion8sj1uean\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-8sj1uean\" aria-controls=\"accordion8sj1uean\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What disability forms do I need to complete for my employees?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What disability forms do I need to complete for my employees?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion8sj1uean\" role=\"region\" aria-labelledby=\"accordion-title8sj1uean\"><div class=\"collapse-inner\">\n<p>Please complete the <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/file-717592.pdf\" target=\"_blank\" data-dig-id=\"LP-23130-3fc7b92e\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Employer's Statement of Disability\" class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\" rel=\"noreferrer noopener\">Employer&#8217;s Statement of Disability<\/a> to the fullest, and include any supplemental information required such as job description, last pay stub or statement, attendance records, etc.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title4f9m9sb0\" class=\"collapse-toggle collapsed\" data-target=\"#accordion4f9m9sb0\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-4f9m9sb0\" aria-controls=\"accordion4f9m9sb0\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What disability forms does my employee need to complete or arrange to have completed?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What disability forms does my employee need to complete or arrange to have completed?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion4f9m9sb0\" role=\"region\" aria-labelledby=\"accordion-title4f9m9sb0\"><div class=\"collapse-inner\">\n<p>Your employees will need to complete the <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/file-717593.pdf\" target=\"_blank\" data-dig-id=\"LP-23130-e03cfe7c\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Client's Statement of Disability\" class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\" rel=\"noreferrer noopener\">Client&#8217;s Statement of Disability<\/a> and the <a href=\"https:\/\/www.clhia.ca\/web\/CLHIA_LP4W_LND_Webstation.nsf\/page\/02A87E24F02B6A5C8525821000567ED2%21OpenDocument\" target=\"_blank\" data-dig-id=\"LP-23130-e14647b5\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Attending Physician's Statement of Disability\" class=\"rbc-link-format externalsite-link\" data-icon-class=\"externalsite-link\" rel=\"noreferrer noopener\">Attending Physician&#8217;s Statement of Disability<\/a> &#8211; Choose the Form: Attending Physician&#8217;s Statement Short-term Disability. Please note: The Attending Physician\u2019s statement is only required for Short Term Disability (STD) Claims.<\/p>\n\n\n\n<p><em>It is your employee\u2019s responsibility to submit their form, as well as the Attending Physician Statement, directly to RBC Insurance. The cost for completing the Attending Physician Statement is the responsibility of the employee. However, we will pay a nominal fee should your employee\u2019s physician provide us with copies of their medical records, including office notes, test results, etc.<\/em><\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title5t5s1p39\" class=\"collapse-toggle collapsed\" data-target=\"#accordion5t5s1p39\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-5t5s1p39\" aria-controls=\"accordion5t5s1p39\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Where and how can my employee's disability claim forms be submitted?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Where and how can my employee&#8217;s disability claim forms be submitted?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion5t5s1p39\" role=\"region\" aria-labelledby=\"accordion-title5t5s1p39\"><div class=\"collapse-inner\">\n<p>There are three ways to submit forms:<\/p>\n\n\n\n<p>By email: <a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a><\/p>\n\n\n\n<p>By fax: 1-800-714-8861<\/p>\n\n\n\n<p>By mail: RBC Life Insurance Company, Life &amp; Health Claims Department<br>P.O. Box 4435, Station A<br>Toronto, Ontario<br>M5W 5Y8<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlelxav4j1p\" class=\"collapse-toggle collapsed\" data-target=\"#accordionlxav4j1p\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-lxav4j1p\" aria-controls=\"accordionlxav4j1p\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Once RBC Insurance receives my employee's disability claim, what happens next?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Once RBC Insurance receives my employee&#8217;s disability claim, what happens next?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionlxav4j1p\" role=\"region\" aria-labelledby=\"accordion-titlelxav4j1p\"><div class=\"collapse-inner\">\n<p>Once all three forms (Client\u2019s Statement of Disability, Employer\u2019s Statement of Disability, and Attending Physician Statement) have been submitted to RBC Insurance, a disability claims specialist will be assigned to your employee\u2019s claim and the assessment will begin. We will contact you and your employee for a detailed telephone interview and may request additional medical information from the attending physician.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlem0vhnkwz\" class=\"collapse-toggle collapsed\" data-target=\"#accordionm0vhnkwz\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-m0vhnkwz\" aria-controls=\"accordionm0vhnkwz\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How long will it take for a decision to be made on an employee's disability claim?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How long will it take for a decision to be made on an employee&#8217;s disability claim?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionm0vhnkwz\" role=\"region\" aria-labelledby=\"accordion-titlem0vhnkwz\"><div class=\"collapse-inner\">\n<p>Our normal processing time to make a claim decision, from the time all forms are received to the completion of our initial review, is <strong>10 business days.<\/strong><\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlegavg7bqi\" class=\"collapse-toggle collapsed\" data-target=\"#accordiongavg7bqi\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-gavg7bqi\" aria-controls=\"accordiongavg7bqi\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What does it mean if an employee's disability claim is &quot;pended&quot; for additional information?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What does it mean if an employee&#8217;s disability claim is &#8220;pended&#8221; for additional information?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordiongavg7bqi\" role=\"region\" aria-labelledby=\"accordion-titlegavg7bqi\"><div class=\"collapse-inner\">\n<p>If your employee\u2019s claim is pended, this means we may require more information from their attending physician or your employee. We will advise you and your employee verbally and in writing of what we need to complete our assessment of their claim.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlendtpez1o\" class=\"collapse-toggle collapsed\" data-target=\"#accordionndtpez1o\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-ndtpez1o\" aria-controls=\"accordionndtpez1o\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Can I help speed up the disability claim decision process for my employees?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Can I help speed up the disability claim decision process for my employees?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionndtpez1o\" role=\"region\" aria-labelledby=\"accordion-titlendtpez1o\"><div class=\"collapse-inner\">\n<p>The time it takes to make a decision on a claim depends on the complexity of your employee\u2019s condition and other factors preventing them from working. Therefore, a decision might take longer as we try to thoroughly assess and understand your employee\u2019s medical and functional circumstances and how they impact their ability to work.<\/p>\n\n\n\n<p>The best way to help speed up the decision process is to make sure that forms are fully completed and submitted to us right away. Claim forms should be sent to us at least 8 weeks before the end of the elimination period. You can also encourage your employee to do their part and send their claim for\u2014and their physician\u2019s form\u2014to RBC Insurance as quickly as possible.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlesmq5k6re\" class=\"collapse-toggle collapsed\" data-target=\"#accordionsmq5k6re\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-smq5k6re\" aria-controls=\"accordionsmq5k6re\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What happens if an employee's disability claim is approved?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What happens if an employee&#8217;s disability claim is approved?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionsmq5k6re\" role=\"region\" aria-labelledby=\"accordion-titlesmq5k6re\"><div class=\"collapse-inner\">\n<p>If your employee\u2019s claim is payable, we will call you and your employee to communicate our decision. We will explain the benefit details and coverage information, as well as the next steps and expectations for the ongoing management of their claim. An approval letter confirming the decision and outlining the details will be sent to you and your employee.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title1slxk7i2\" class=\"collapse-toggle collapsed\" data-target=\"#accordion1slxk7i2\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-1slxk7i2\" aria-controls=\"accordion1slxk7i2\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Once approved, how long will RBC Insurance pay an employee's disability claim?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Once approved, how long will RBC Insurance pay an employee&#8217;s disability claim?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion1slxk7i2\" role=\"region\" aria-labelledby=\"accordion-title1slxk7i2\"><div class=\"collapse-inner\">\n<p>A disability claim will be payable as long as the employee is deemed \u201cdisabled\u201d according to the definition of disability in your group policy. The length of payment depends on a few major factors: severity and complexity of the medical condition, required recovery time and treatment of the condition, and any rehabilitation that might be needed to help your employee return to work. Because every claim is unique and the medical circumstances of an employee are different, the duration of a claim will vary.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlewtgjrhpf\" class=\"collapse-toggle collapsed\" data-target=\"#accordionwtgjrhpf\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-wtgjrhpf\" aria-controls=\"accordionwtgjrhpf\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What happens if my employee's disability claim is not approved?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What happens if my employee&#8217;s disability claim is not approved?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionwtgjrhpf\" role=\"region\" aria-labelledby=\"accordion-titlewtgjrhpf\"><div class=\"collapse-inner\">\n<p>If the claim is not payable, we will provide a clear and detailed explanation of our decision to your employee in writing and over the phone. We will also notify you of our decision in writing; however, keep in mind that medical information is confidential and will not be provided to you in order to protect your employee\u2019s privacy. Our standard practice is to notify the employer of our decision first, then the employee in order to give you advance notice.<\/p>\n\n\n\n<p>Examples of reasons why your employee\u2019s claim may not be approved:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>They do not meet the definition of disability<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Their claim is due to a pre-existing condition, that is, they became disabled within a determined period of time of your policy\u2019s coverage start date<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>They are not under the appropriate care of a physician<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>They do not meet the minimum hours requirement to qualify for coverage<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>Please ensure your employee reviews the group policy for full details of all terms of coverage. Should they have more questions, they can speak with their assigned disability claims specialist.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlebva6z2wo\" class=\"collapse-toggle collapsed\" data-target=\"#accordionbva6z2wo\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-bva6z2wo\" aria-controls=\"accordionbva6z2wo\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Can my employee appeal a disability denial decision?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Can my employee appeal a disability denial decision?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionbva6z2wo\" role=\"region\" aria-labelledby=\"accordion-titlebva6z2wo\"><div class=\"collapse-inner\">\n<p>Our claim process is designed to ensure that your employee\u2019s claim receives a thorough, fair and objective evaluation. Your employee has the right to appeal the decision within 90 days of the date of the decision letter. The appeal process will be clearly outlined in the denial letter. You may be contacted by our Appeals consultant should more information be required from you. Any questions about the appeal should be directed to them.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title2vjhqke3\" class=\"collapse-toggle collapsed\" data-target=\"#accordion2vjhqke3\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-2vjhqke3\" aria-controls=\"accordion2vjhqke3\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What's my role while my employee is disabled and unable to work?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What&#8217;s my role while my employee is disabled and unable to work?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion2vjhqke3\" role=\"region\" aria-labelledby=\"accordion-title2vjhqke3\"><div class=\"collapse-inner\">\n<p>Your role is an important one. You can help by keeping in touch with your employee while they are off work. Please be ready to offer accommodations to allow for a gradual or modified return to work and let your employee know you will support and facilitate a transition to the workplace. This connection to the workplace will make their return that much easier.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titleg4ml1suz\" class=\"collapse-toggle collapsed\" data-target=\"#accordiong4ml1suz\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-g4ml1suz\" aria-controls=\"accordiong4ml1suz\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What's my role when my employee is ready to being the return-to-work process?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What&#8217;s my role when my employee is ready to being the return-to-work process?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordiong4ml1suz\" role=\"region\" aria-labelledby=\"accordion-titleg4ml1suz\"><div class=\"collapse-inner\">\n<p>We will monitor your employee\u2019s progress and determine when they are medically able to return to work in a safe and timely manner. We will partner with you, your employee and their attending physician to coordinate the transition. Return-to-work potential is part of the claim evaluation from the start and, if required, we may assign one of our vocational rehabilitation specialists to assist in the process.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-faq faq\"><div class=\"faq__header\"><h3>General<\/h3><\/div><div class=\"faq__content\">\n<div class=\"wp-block-rbc-rbc-collapsible-accordion accordion\" id=\"&quot;accordionSet1\">\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titles89r6jmj\" class=\"collapse-toggle collapsed\" data-target=\"#accordions89r6jmj\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-s89r6jmj\" aria-controls=\"accordions89r6jmj\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Where can I learn about employment standards?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Where can I learn about employment standards?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordions89r6jmj\" role=\"region\" aria-labelledby=\"accordion-titles89r6jmj\"><div class=\"collapse-inner\">\n<p>RBC Insurance HR Support provides valuable information to help your company stay up-to-date with employment standards legislation. To access these resources, sign in to <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-73df15e3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a> and click on the \u2018HR Support Centre\u2019 link on the main page<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title0mg8rse9\" class=\"collapse-toggle collapsed\" data-target=\"#accordion0mg8rse9\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-0mg8rse9\" aria-controls=\"accordion0mg8rse9\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Can I get support for managing human resources, such as recruiting, time management, leave, etc.?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Can I get support for managing human resources, such as recruiting, time management, leave, etc.?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion0mg8rse9\" role=\"region\" aria-labelledby=\"accordion-title0mg8rse9\"><div class=\"collapse-inner\">\n<p>Yes! RBC Insurance HR Support gives you access to free HR policies and templates plus information on employment standards legislation. To access these resources, sign in to <a href=\"https:\/\/www.plan-administrators.groupinsurance.rbc.com\/\" target=\"_blank\" data-dig-id=\"LP-23130-bc965ca3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Administration\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Online Administration<\/a> and click on the \u2018HR Support Centre\u2019 link on the main page.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title8qqxyirh\" class=\"collapse-toggle collapsed\" data-target=\"#accordion8qqxyirh\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-23130-8qqxyirh\" aria-controls=\"accordion8qqxyirh\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"Where can I get direct employees if they need resources to help them manage work\/life balance?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>Where can I get direct employees if they need resources to help them manage work\/life balance?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion8qqxyirh\" role=\"region\" aria-labelledby=\"accordion-title8qqxyirh\"><div class=\"collapse-inner\">\n<p>Our <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/work-life-article\/\" target=\"_blank\" data-dig-id=\"LP-23130-04aa47e2\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Work-Life Employee Assistance Program\" class=\"rbc-link-format newwindow-link\" data-icon-class=\"newwindow-link\" rel=\"noreferrer noopener\">Work-Life Employee Assistance Program<\/a> gives your employees 24\/7 access to a valuable and confidential support resource.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<p class=\"faqWrapper__helpText\">Still have questions? <a href=\"https:\/\/silver.rbcinsurance.com\/en-ca\/group-benefits\/claims-service\/#claims-group-benefits-contact\" data-dig-id=\"LP-23130-d215d440\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Contact us.\" class=\"rbc-link-format\">Contact us.<\/a><\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-callout-card calloutCard calloutCard__image  mar-b-dbl mob-mar-b-dbl\" style=\"background-color:#F7F8FA\">\n<div class=\"wp-block-columns cols is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column col-left is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-looking-for-something-else\">Looking for something else?<\/h2>\n\n\n\n<p class=\"rbc-override-margin p-large\">We&#8217;re here to help.<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons  get-your-free-quote is-layout-flex wp-block-buttons-is-layout-flex\"><div>\n<div class=\"wp-block-button btn is-style-primary primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/demo.rbcinsurance.com\/en\/home?utm_source=organic&amp;utm_medium=public-site&amp;utm_campaign=padmin\" data-dig-id=\"LP-23130-810b4210\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"RBC Insurance Demo Hub-https:\/\/demo.rbcinsurance.com\/en\/home?utm_source=organic&amp;utm_medium=public-site&amp;utm_campaign=padmin \">RBC Insurance Demo Hub<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn is-style-secondary secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:groupbenefitssolutions@rbc.com\" data-dig-id=\"LP-23130-810b4210\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"Email us-mailto:groupbenefitssolutions@rbc.com \">Email us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-postal-code postal-code-form  postal-code\" data-custom-url=\"\"><div class=\"quote-form \"><div class=\"inputCode\"><label>Your postal code<\/label><input class=\"\" type=\"text\" value=\"\" placeholder=\"A1A 1A1\"\/><\/div><div class=\"inputCode\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div>\n<div class=\"wp-block-button btn is-style-accent accent\"><a class=\"wp-block-button__link wp-element-button\" href=\"#\" data-dig-id=\"LP-23130-8c54adf7\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"Get a quote-# \">Get a quote<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"error-msg\"><span class=\"error-msg-span\">Please provide a valid postal code in A1A 1A1 format.<\/span><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Need help now? Call <a href=\"tel:+18552642174\" data-dig-id=\"LP-23130-d0cde0e0\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"1-855-264-2174\" class=\"rbc-link-format\">1-855-264-2174<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column col-right is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"573\" src=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/03\/Group-Solution_Get-Help-Card-copy.webp?quality=80\" alt=\"A group benefits advisor helping a client over the phone\" class=\"wp-image-24077\" srcset=\"https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/03\/Group-Solution_Get-Help-Card-copy.webp 606w, https:\/\/silver.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2025\/03\/Group-Solution_Get-Help-Card-copy.webp?resize=300,284 300w, 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