RBC Insurance My Benefits app

• Once logged in, tap the “?” menu icon on the top left corner of the home page and select ID Card. To enable the ability to view your card without having to login, turn on “offline view”.

See steps to access ID Card

• Submit all your health and dental claim types easily through the app.
• Upload supporting documents for your claim (e.g. receipts) easily right from your mobile phone.
• View a claim’s status or a summary of past claims.
• Check health claims eligibility and coverage details
• View Health Spending Account and Wellness Spending Account balance information (if included in your benefits coverage).

• From the home page, tap on “Find a Provider” to search providers by service location and type, including hospitals, clinics and pharmacies. You can apply filters to refine your search and flag your favourite providers for future searches.

All providers found in your search are registered with RBC Insurance and will indicate if they have the ability to bill RBC Insurance directly on your behalf (except for clinics and hospitals).

If your provider is not shown, call our health and dental claims line at 1-855-264-2174 to confirm a provider’s eligibility prior to having services rendered.

• When looking for pharmacies within the “Find a Provider” feature, you will also see a Pharmacy Quality Service rating for each result in your search.

This rating is the result of an evaluation of the pharmacy’s performance on a set of evidence-based measures in three categories – adherence to medication therapy, chronic disease management, and patient safety. When choosing pharmacy care for yourself and your family, you may want to consider this as a factor in addition to convenience, cost and customer-service.

Note: In the province of Quebec, the pharmacy quality rating search feature is not available.

• From the home page, tap the “Drug Lookup” icon to determine if a medication is eligible for coverage.
• Simply, enter the drug name or 8 digit DIN (Drug Identification Number).

• Tap on the “wellness” icon on the home page and you are on your way to getting healthier and being rewarded! No additional sign-on required.

• Employee Assistance Program
• Extended Mental Health Services
• Wellness Program
• Discount offers for everyday shopping, travel, entertainment, and lifestyle purchases, as well as health and wellness products and services
• Variety of virtual services and providers
• And more

• Access to Government of Canada global travel advisories
• Recover your user name or reset your password
• Receive reminders about any pending claim audits that need your attention.
• Access to the RBC Insurance Support Center which provides answers to common plan member questions

The RBC Insurance My Benefits app is free to download, access and use. Data changes may apply when using the app if not connected to Wi-Fi.

You can download the RBC Insurance My Benefits app from the Apple App Store or Google Play.

Available on iOS 16.0 or later.

Available in Android OS 10.0 or later.

You can sign in with your existing Online Insurance username and password.

If you are not enrolled for online access you can do so on the app by tapping “Enroll” on the sign-in page or by visiting, the Online Insurance sign in page and selecting “Begin Enrollment”.

You can re-set your password:

From the My Benefits app sign-in page, tap on “need help signing in?”

From the Online Insurance sign in page, click on “Forgot Your Password?”

To recover your password you will need the following:

• your Group Policy Number
• your Plan Member ID

Otherwise, please call us at 1-888-769-2545 Monday to Friday between 8 am – 8 pm EST.

Please call us at 1-888-769-2545 Monday to Friday between 8 am – 8 pm EST.

Online Insurance has a full range of services, information and tools available to you. Although the mobile app offers access to a variety of Group Benefits features from the convenience of your mobile device, some transactions and information can only be accessed online. You will need to sign into Online Insurance to:

• Sign up for Direct Deposit (or change your current banking information)
• View Benefit Booklet
• Update your profile
• Hospital and clinic searches are exclusively accessible within the Find a Provider feature on the RBC Insurance My Benefits app

Health and dental claims submitted through the app are processed in real-time. If you are signed up for direct deposit you will typically see any reimbursement amount deposited in 2-3 business days.

Drug claims are not processed real time. However submitting through the app is still a handy feature to help process your claim should your drug store not be able to submit the claim on your behalf or for coordination of benefits.

Note: If additional information is required at the time of claim, processing may take longer.

Yes, you must have coverage in order to access the features within the RBC Insurance My Benefits app.

Yes, once you have signed into the secure portion of the app your session will timeout after 15 minutes. After 13 minutes you will receive a warning message. After 15 minutes you will be signed out and will have to sign in again.

Yes, the information from each page is saved once you move onto the next step. When you return to submit your claim you will be asked if you would like to continue or start over.

The RBC Insurance My Benefits app relates to coverage through your employee benefit plan which is only available in Canada. As such, it is currently only available from the Canadian iTunes App Store and Google Play.

The RBC Insurance My Benefits app is available on all Canadian mobile service providers.

Apple: Available in the App Store. Requires iOS 18.0 or later.
Compatible with iPhone.

Android: Available in Google Play. Requires OS 14.0 or later.

Please call us at 1-888-769-2545 Monday to Friday between 8 am – 8 pm EST.

You should be aware that if you have an active Group Benefits policy by deleting your account you will lose access to the following:

• Viewing your ID card online or on your phone
• The ability to submit and manage health, drug, dental and travel claims online (including review of your claims history)
• The ability to check your health claims eligibility and coverage details
• Finding a health care provider near you
• Using the drug lookup feature to verify your coverage for prescription drugs
• Limited access to virtual specialized services including your EAP and wellness program

You should also note that if you have personal policies under other RBC Insurance lines of business, deleting your account will lead to the loss of access to these policies on the RBC Online Insurance platform.